Customer call recording | About us

Creating places where people want to live, in homes designed to meet net zero targets

C~urb provides sector leading property development, management and maintenance services, throughout Scotland.

Creating sustainable communities is our central aim, and we do this by building sustainably, maintaining homes efficiently and by managing ethically.

We will do this in a manner that minimises our impact on the environment and where we can, reverse the impact of Carbon emissions and c~urb greenhouse gases.

We’re new, but more than 60 years in the making. C~urb is a subsidiary of Link Group, established in 1962, which is a values led, highly accredited group of social enterprise companies; aimed at improving lives through quality, affordable housing and related services. 

C~urb launched in 2022, to bring its expertise to a wider market including RSLs, Local Authorities and the Scottish Government, as well as private companies and investors. 

We invest in our staff through mandatory training and learning development, ensuring the highest standards are continually provided and match the relevant legislative and regulatory requirements. 

We are unique; providing full end to end asset development, maintenance and management services, or bespoke individual functions, tuned to our clients’ needs.

Building, managing and maintaining homes for investor led portfolios

We can offer a unique and seamless service for investor led portfolio acquisition, whether that’s existing portfolios, or developing new property assets from feasibility to occupation and managing and maintaining throughout the asset’s life. Principally, we are deploying our expert teams to support private sector development in the same way as we’ve been delivering these bespoke services for Link and other clients for many years.  

The integrated service also provides end-to-end contact with housing and landlord teams giving an added layer of property protection and tenancy management.

Customer call recording

We are introducing customer call recording to monitor and improve the customer experience. 

We use telephone call recordings for:   

  • Monitoring the quality of calls
  • Staff training and development
  • Understanding you and other customers better
  • Managing complaints and disputes
  • Supporting employee safety and wellbeing 

The recordings of telephone conversations are stored for three months on our provider's secure cloud-based platform. 

The storage time may be extended if there is a threat to the health and safety of staff and/or customers, or for the purpose of the prevention and detection of crime.

For more privacy information visit our partner website Call Recording | Link Housing

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